In addition, this seminar looks at another vital area of corporate development –
The forgotten customer, i.e. the Internal Customer and their corresponding interdepartmental relationships
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The Customer is KingThe Customer is the lifeblood of every business & is the person who makes it possible to pay the wages.
This seminar shows exactly how to maintain customer loyalty and
is ideally suited to anyone who has customer/client contact.
About The Synergy Group
We are a team of top producing entrepreneurs, sales people and leaders from industry and commerce. We are not a company of academic teachers. We practice what we preach. This gives both respect and credibility, which ensures acceptance of ideas that bring immediate results. You can send your entire team with confidence in the knowledge that every person will benefit from the hundreds of ideas presented. This alone will ensure the cost of attendance will be repaid many times over.
Who is it aimed at?
Anybody who has customer/client contact, e.g. sales, admin, credit control, reception, warehouse, drivers, delivery, etc.
Seminar Contents
The Customer Caring Concept
- What is customer care
- The 10 commandments of customer caring
- Customer expectations
- What makes people buy and why
- The 3 key ingredients of staff success
- Controlling customer perception
- Why customers leave & how to ensure they return
Developing profitable Customer Relationships
- Handling conflicts & complaints
- Body language
- Projecting a professional image
- Monitoring & evaluating the true measure of success
- Create long term customer loyalty
- Follow up to build a lifetime relationship
- Dealing with different personalities
The telephone – increased effectiveness
- Recognising the power of the telephone
- Internationally recognised call structures
- Building the company’s prestige and profile
- Turning enquiries into orders
- Creating interest & enthusiasm
- Ensuring the correct order is taken
Attitude – the ultimate solution
- The value of positive thinking
- Positive habits – positive results
- Overcoming negative influence
- Maintaining control over emotion & feelings
- How to develop the ‘WIN - WIN’ attitudes of success
- Team work & the internal customer
70% of customers leave because of indifference or general lack of service from the staff that they come into contact with.
To Book you place on this seminar or to have it presented in your company, please contact
The Synergy Group,
Synergy House,
10 Oakview Drive,
Clonsilla,
Dublin 15.
Tel: 01 8215189 | Fax: 01 8215191
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www synergy.ie
Published in
Business
Tagged under
Robert Tallent
Bob is a Management Consultant, Mentor and Trainer. He is also an Entrepreneur from 1983 to the present day. Between 1983 and 1995 he ran four businesses with a turnover in excess of £1m. As well as having an Honours Degree in Business Studies, he is also an Industrial Engineer and managed a large department in a multinational with large budgets and responsibilities.
He studied to become a Management Consultant, Mentor and Trainer and setup The Synergy Group in 1995.
He has a huge range of business and management experience in practically every industry.
Call him privately on +353(0)87 232 6927
or email him on bob@synergy.ie
Main land line is +353(1) 821 5189
Website: www.synergy.ieLatest from Robert Tallent
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